Select your region

Yoto Mini: Voluntary Product Recall


In conjunction with the U.S. Consumer Product Safety Commission (CPSC), we’re voluntarily recalling Yoto Minis manufactured between 2021 and 2023 due to a potential safety issue. To read the full CPSC announcement, click here. We are also announcing a voluntary recall in Canada in cooperation with Health Canada. We have received seven reports of Yoto Minis which contained a battery that overheated, posing a potential burn or fire hazard. There have been no reported injuries.

All Yoto Mini owners are eligible for a free Yoto Mini Smart Cable (one per device) which will charge the battery to a safe level.

To order your free Yoto Mini Smart Cable, you will need the email address that your Yoto Mini is registered with to log in, and your Yoto Mini Serial Number. Please first enter your serial number.

Then, cut your existing Yoto Mini USB charging cable, and upload a photo once cut. Or contact Customer Happiness if you're unable to do so.

How to order:

  • Log in to order Smart Cable

  • Input your Yoto Mini serial number

  • Upload photo of your existing Yoto Mini USB charging cable having been cut

  • Order your free Yoto Mini Smart Cable and receive your thank you voucher by email

We have also implemented an automatic software update across all Yoto Minis to improve battery management and extend Yoto Mini use between charges.

Customer safety is our number one priority and we’ve taken this matter extremely seriously.

For additional help and support, you can:


See FAQs below or visit the full dedicated FAQ Support Site here

Send us an email at minihelp@yotoplay.com

Speak to our dedicated Yoto Mini Smart Cable helpline for free on 1-844-370-0426 (open Mon-Fri 9am to 5pm Central)

FAQs

We have identified that when the Yoto Mini is at a certain state of charge, the battery could potentially overheat and become a fire hazard.

We have had seven incidents reported globally - one in the UK and six in the US.

We have been working with a team of independent battery and product safety experts globally to identify how and why this happened and how we can fix it. Customer safety is our number one priority and we have taken this matter extremely seriously. There have been no reported injuries as a result of this issue.

To order your free Yoto Mini Smart Cable, you will need the email address that your Yoto Mini is registered with to log in, and your Yoto Mini Serial Number. You will also need to provide photo evidence that your existing Yoto Mini USB charging cable has been cut and destroyed. Please follow the steps below.

Step 1: Log in to order Smart Cable

Step 2: Input your Yoto Mini serial number

Step 3: Upload photo of your existing Yoto Mini USB charging cable having been cut

Step 4: Order your free Yoto Mini Smart Cable and receive your thank you voucher by email

All Yoto Minis manufactured between 2021 and 2023 must be charged with a Yoto Mini Smart Cable.

Yoto Mini (2024 Edition) have 14 digit serial numbers that end with a dash H or dash U, or are 9FE and higher.

Yes, you can register to receive one free Yoto Mini Smart Cable for each Yoto Mini that you own. Please register each Yoto Mini separately using the serial number found on the bottom of your Yoto Mini. You can also buy additional Smart Cables on the Accessories page for a nominal cost.

No, you don’t have to pay any shipping costs for the Yoto Mini Smart Cable. One Yoto Mini Smart Cable will be shipped free of charge for each Yoto Mini using a tracked service. If you buy an additional Smart Cable, normal shipping charges apply.

No. You should stop using your Yoto Mini immediately until you have received your Yoto Mini Smart Cable.

The Yoto Mini Smart Cable has been developed by Yoto working with independent battery and product safety experts. The smart cable contains a microprocessor chip that is able to communicate with the Yoto Mini to keep the battery charge within safe limits – and minimize the risk of overheating.

Additionally, the Yoto Mini Smart Cable uses a faster charging protocol which means your Yoto Mini will be charged at 2x the normal charging speed.

When connected to a Yoto Mini and charging as normal, the Yoto Mini Smart Cable LED will be lit up in full. A short press of the Yoto Mini power button will show the blue charging icon with an approximate battery level. The smart cable LED light will continuously blink and charging will stop if a fault has been detected. A short press of the power button will display the green battery level icon.
Learn more about the Yoto Mini Smart Cable here.

This only affects owners of Yoto Mini manufactured between 2021 and 2023. Yoto Players and Yoto Minis (2024 edition) are not affected by this issue and you should continue to use them as normal.

Yes, all registered Yoto Mini users are eligible for a free Yoto Mini Smart Cable.

We will contact all registered users, but if you sold or are the gift giver and not the user, please notify the recipient of this recall. One Yoto Mini Smart Cable will be provided free of charge per Yoto Mini. Registered users need to register the serial number found on the bottom of their Yoto Mini on this web page. A Yoto Mini Smart Cable will then be dispatched.

You don’t need to do anything. The software update will be automatically carried out on any Yoto Mini connected to Wi-Fi and not being used. To check if the update has taken place, open the Yoto App, go to Players and open the Settings menu of your Yoto Mini. Scroll to the bottom of the Settings to check the Yoto OS version is 2.17.5 or higher.

The Yoto Mini Smart Cable provided will enable you to continue to use your Yoto Mini as normal. Yoto is offering customers a voucher of $20 which can be used to purchase any product on the Yoto website. This will be emailed to you after your Yoto Mini Smart Cable has been shipped.